Accessibility Statement

The K9 Creative is committed to making our website, products and customer services as accessible and inclusive as reasonably possible.

​

We want customers to be able to browse our products, place orders, contact us and access information regardless of disability, technology or the device they use.

​

We recognise that accessibility is an ongoing process and we regularly look for ways to improve the accessibility and usability of our website and services.

​

This statement applies to:

**https://www.thek9creative.co.uk**
 

The K9 Creative is a business partnership operated by **Ellen Natalie Melluish** and **Fiona Susan Spademan**, trading in partnership as **The K9 Creative**.

**Business address:**  
49 Westfield Crescent  
Sheffield  
S20 5AQ  
United Kingdom

**Email:** thek9creative@outlook.com
 

As a provider of goods and services, The K9 Creative has responsibilities under the **Equality Act 2010**, including a duty to make reasonable adjustments where disabled customers would otherwise be placed at a substantial disadvantage.

​

We aim to anticipate accessibility needs where reasonably possible rather than waiting until a customer experiences a problem.

​

Where a reasonable adjustment is required to allow a disabled customer to access our services, we will not charge the customer for making that adjustment.

We use the **Web Content Accessibility Guidelines (WCAG) 2.2 Level AA** as a useful benchmark when considering the accessibility of our website.

​

WCAG provides internationally recognised guidance for making websites more accessible to people with disabilities, including people with:

✅ Visual impairments
✅ Hearing impairments
✅ Mobility or motor impairments
✅ Cognitive or learning disabilities
✅ Neurological conditions
✅ Other accessibility needs

We aim to improve our website in line with these principles where reasonably practicable.

​

Unless expressly stated otherwise, we do not claim that every page or third-party feature on our website has undergone a formal WCAG 2.2 AA accessibility audit.

​

What We Are Doing to Improve Accessibility

We aim, where reasonably possible, to provide:

✅ Clear and consistent page navigation
✅ Logical headings and page structure
✅ Readable text
✅Good colour contrast
✅ Text that can be enlarged using browser zoom
✅ Descriptive alternative text for important images
✅ Meaningful link and button text
✅ Keyboard-accessible navigation and controls
✅ Plain and understandable language
✅Clearly labelled forms and fields
✅Accessible product information
✅Alternatives where website content cannot reasonably be accessed

We also consider accessibility when adding or changing website content.

Images are particularly important on The K9 Creative website because customers need to see examples of personalised, engraved, sublimated and other products.

​

We aim to provide appropriate alternative text for meaningful product images.

​

Some complex images may not yet contain detailed descriptions that communicate every visual feature.

If you cannot access information contained in a product image, please contact us and we will provide the relevant information in another format where reasonably possible.
 

We are aware that some parts of the website may not yet provide the best possible accessibility experience.

These may include:

✅ Some product images that do not yet have sufficiently detailed alternative descriptions
✅ Older content that may not meet our current accessibility approach
✅ Newly added products or content that have not yet been fully reviewed
✅ Certain third-party applications, widgets or embedded services
✅ Website checkout or payment components provided by third parties
✅ Social-media integrations
✅ Some functionality supplied by our website platform, Wix, which may not be completely within our control

​

We will continue to review and improve areas within our reasonable control.

​

Third-Party Services

Some parts of our website and ordering process rely on services provided by third parties, such as:

✅ Wix
✅ Payment providers
✅ Social-media platforms
✅ Delivery or tracking services
✅ Embedded applications or website tools

​

We do not have complete control over the accessibility of third-party websites, applications or interfaces.

​

However, if a third-party feature prevents you from accessing our service, please contact us.

​

We will consider what reasonable alternative or adjustment we can provide.

If a disability or accessibility issue makes it difficult for you to use our website, complete an order or provide personalisation details, please contact us.

​

Where reasonably practicable, we may be able to provide assistance or an alternative way of completing the relevant part of the process.

​

For example, this may include helping you:

✅ Obtain product information in another format
✅ Understand product options
✅ Provide personalisation details
✅ Access information contained in an image
✅ Resolve an accessibility problem with an online form
✅ Communicate with us using an alternative written method

​

Any reasonable adjustment provided because of disability will not incur an additional charge.

If you need information from our website in another accessible format, please contact us.

Depending on your needs and what is reasonably practicable, we may be able to provide information in formats such as:

✅ Plain text
✅ Larger text
✅ Email
✅ Simplified written information
✅ Another reasonable accessible format

​

Please tell us what information you need and what format would work best for you.
 

We welcome feedback about the accessibility of our website and services.

If you:

✅ Cannot access part of the website
✅ Experience difficulty placing an order
✅ Find content that is difficult to understand
✅ Discover a keyboard, screen-reader or other accessibility problem
✅ Need information in an alternative format
✅ Need a reasonable adjustment
✅ Have a suggestion about improving accessibility please contact us.

​

**Email:** thek9creative@outlook.com  
**Website:** Contact form available through our website  
**Facebook Messenger:** The K9 Creative

​

Please tell us:

✅ The page or service you were trying to use
✅ What difficulty you experienced
✅ What device or assistive technology you were using, if relevant
✅ What adjustment or alternative would help you, if you know

​

You do not have to provide information about your disability beyond what is reasonably necessary for us to understand and respond to your accessibility need.
 

We aim to acknowledge accessibility enquiries and requests within **3 working days**.

​

Where an accessibility issue can be resolved immediately, we will try to do so.

​

Where further investigation or changes are required, we will explain what we can reasonably do and keep you informed.

​

Some technical issues involving third-party website providers may take longer to resolve, but where reasonably possible we will try to provide an alternative means of accessing the relevant information or service.

If you believe that you have experienced disability discrimination or that a reasonable adjustment has not been provided, we encourage you to contact us first so that we have an opportunity to understand and resolve the issue.

​

You can contact:

**The K9 Creative**  
Ellen Natalie Melluish and Fiona Susan Spademan trading in partnership as The K9 Creative

**Email:** thek9creative@outlook.com  
**Business address:** 49 Westfield Crescent, Sheffield, S20 5AQ, United Kingdom

Independent information and support about rights under the Equality Act is also available from the **Equality Advisory and Support Service (EASS)**.

​

The EASS provides information and support to individuals on equality and human-rights issues in England, Scotland and Wales.
 

We review our website as part of our normal website maintenance and when new content or functionality is introduced.

​

Our reviews may include checks of:

✅ Text readability
✅ Heading structure
✅ Image alternative text
✅ Colour and contrast
✅ Links
✅ Forms
✅ Keyboard usability
✅ Mobile usability
✅ Zoom and text resizing

​

At present, unless stated otherwise, our website has **not undergone a comprehensive independent WCAG 2.2 AA accessibility audit**.

​

We believe it is important to be transparent about this rather than claim full compliance without appropriate testing.
 

Accessibility is an ongoing process.

As our website develops, we intend to continue improving:

✅ Product-image descriptions
✅ Page structure
✅ Forms
✅ Navigation
✅ Keyboard accessibility
✅ Colour and contrast
✅ Product information
✅ Compatibility with assistive technology

​

We will also consider accessibility when selecting or changing third-party website tools where reasonably practicable.

We will review this Accessibility Statement periodically and when significant changes are made to our website or services.

​

The date at the top of this statement will be updated when material changes are made.
 

For accessibility questions, reasonable-adjustment requests or feedback, please contact:

**The K9 Creative**

**Partners:**  
Ellen Natalie Melluish  
Fiona Susan Spademan

**Business address:**  
49 Westfield Crescent  
Sheffield  
S20 5AQ  
United Kingdom

**Email:** thek9creative@outlook.com  
**Facebook Messenger:** The K9 Creative  
**Website:** Contact form available through our website

​

We want customers to be able to access our products and services and will consider reasonable ways of overcoming accessibility barriers wherever possible.