Shipping Policy

A Legal Disclaimer

This policy explains our delivery times, costs and procedures for orders sent within the United Kingdom. It forms part of our Terms and Conditions.

All our laser‑engraved and sublimation‑printed items are made to order, so please allow time for production before shipping:

Standard production time: 3–7 working days from the date payment is confirmed
Proof approval: If a design proof is requested, production time will begin only once you have confirmed your approval
Busy periods: During peak seasons (e.g. Christmas, Mother’s Day), production times may extend slightly — we will notify you if this is the case

Once your item is ready, it will be dispatched within 1 working day.

We deliver to all addresses within the UK, including England, Scotland, Wales and Northern Ireland.

Table

Service

Standard UK Delivery - 2–4 working days after dispatch - Cost calculated at checkout

Tracked Delivery - 1–3 working days after dispatch - Cost calculated at checkout based on weight/size

Express Delivery - Next working day (if ordered before cut‑off time) - Higher rate, subject to availability

Delivery times are estimates and start from the date of dispatch, not the date of order.

All orders are sent via trusted UK couriers or Royal Mail
A tracking number will be provided where available, so you can follow your order’s progress
Please ensure you provide a full and accurate delivery address, including any access codes or instructions
If no one is available to accept delivery, the courier will leave a card with details for redelivery or collection from your local depot

While we aim to meet all estimated times, delays can occasionally happen due to factors outside our control — such as postal strikes, bad weather, or courier network issues
We are not liable for delays caused by the delivery service itself, but we will help you track and resolve any issues as quickly as possible
If your order has not arrived within 10 working days of dispatch, please contact us so we can investigate

If a parcel is returned to us as undelivered due to an incorrect address provided by you, or because you failed to collect it, we will contact you to arrange redelivery
Redelivery fees will be charged to cover the cost of sending it again
If you choose to cancel the order instead, we will refund the cost of the items minus the original delivery charge and any return handling fees

If you have any questions about shipping or your order, please get in touch:

The K9 Creative

💬 Message: Via Facebook Messenger or website contact form