2‑Year Quality Guarantee

The K9 Creative
Last updated: 15 September 2026

Our Guarentee

We want you to be confident in the quality of our jewellery.

Ellen Natalie Melluish and Fiona Susan Spademan, trading in partnership as **The K9 Creative**, provide a **2-Year Quality Guarantee** on our engraved stainless-steel jewellery.

This guarantee is provided at no additional cost and is **in addition to your statutory consumer rights**.

**Nothing in this guarantee limits, replaces or affects your rights under the Consumer Rights Act 2015 or other applicable consumer law.**

1. Who Provides This Guarantee

This guarantee is provided by:

**The K9 Creative**

**Partners:**
Ellen Natalie Melluish
Fiona Susan Spademan

**Business address:**
49 Westfield Crescent
Sheffield
S20 5AQ
United Kingdom

**Email:** thek9creative@outlook.com

For the purposes of this guarantee, **Ellen Natalie Melluish and Fiona Susan Spademan, trading in partnership as The K9 Creative, are the guarantors**.

2. Products Covered

This guarantee applies to **engraved stainless-steel jewellery supplied by The K9 Creative**.

It applies whether the jewellery is personalised or non-personalised, provided that the product is one of our eligible engraved stainless-steel jewellery products.

The guarantee begins on the date the product is delivered and lasts for:

**2 years from the date of delivery.**

3. Territorial Scope

This guarantee applies to eligible products supplied by The K9 Creative to customers in the:

**United Kingdom**

If we begin offering eligible products to customers outside the United Kingdom, we may publish separate guarantee terms applicable to those territories.

4. What Our 2-Year Guarantee Covers

Subject to the exclusions below, our guarantee covers defects arising during normal use that result from materials or workmanship.

This includes:

✅ Peeling or flaking of a plated finish where applicable, where this has not resulted from misuse or inappropriate care
✅ Abnormal discolouration caused by a defect in the product or finish
✅ Faulty clasps, links, connectors or fixings that fail during normal use
✅ Loss or deterioration of engraving caused by our engraving or production process
✅ Cracks, breaks or other material defects occurring during normal use
✅ Manufacturing defects present in the jewellery or its components

We will assess each claim fairly taking into account the nature of the product, its age, how it has been used and the nature of the reported problem.

5. What Is Not Covered by the Guarantee

This additional guarantee does not cover damage caused by:

✅ Accidental damage
✅ Drops, knocks or significant impact
✅ Deliberate damage
✅ Misuse or inappropriate use
✅ Normal wear and tear, including minor surface scratches reasonably expected from normal use
✅ Failure to follow reasonable care instructions supplied with the product
✅ Exposure to chemicals or substances that are unsuitable for the jewellery and have caused the damage
✅ Prolonged or inappropriate water exposure where this is contrary to the care instructions supplied for the particular product
✅ Loss or theft
✅ Unauthorised modification
✅ Repairs or alterations carried out by another person where that repair or alteration caused or contributed to the problem being claimed for

An alteration or repair by another person does **not automatically invalidate the entire guarantee** where the fault being claimed for is unrelated to that alteration or repair.

These exclusions apply only to our additional 2-year guarantee and do not remove any statutory rights you may have.

6. Normal Wear and Tear

Jewellery is subject to contact, friction and everyday wear.

Minor changes associated with reasonable normal use, such as light surface marks or scratches, are not normally manufacturing defects.

However, an issue will not be treated as normal wear and tear simply because the product has been used.

If deterioration appears excessive for the age and reasonable use of the product, please contact us and we will assess it.

7. How to Make a Guarantee Claim

To make a claim, contact us within the 2-year guarantee period at:

**thek9creative@outlook.com**

Please provide, where reasonably possible:

✅ Your name
✅ Your order number or other reasonable proof of purchase
✅ A description of the problem
✅ When you first noticed the problem
✅ Photographs showing the issue

Photographs can often allow us to assess and resolve a problem quickly, but we may need to inspect the product itself before deciding a guarantee claim.

If we need the item returned, we will provide appropriate return instructions.

8. What We Will Do

We aim to acknowledge guarantee claims within **2 working days**.

Once we have the information reasonably needed to assess the claim, we will determine whether the problem is covered by this guarantee.

If the claim is covered, we will normally provide one of the following without charge:

✅ Repair of the product; or
✅ Replacement of the product.

We will determine which remedy is most appropriate taking into account the nature of the defect, the product and whether a repair or replacement is reasonably practicable.

Where neither repair nor an equivalent replacement is reasonably possible, we may provide another appropriate remedy, which may include a refund.

Any remedy under this guarantee is separate from remedies that may be available to you under your statutory consumer rights.

9. Costs of a Valid Guarantee Claim

Where a claim is accepted under this guarantee, you will not be charged for:

✅ Parts
✅ Labour
✅ The repair
✅ The replacement
✅ Reasonable necessary return postage
✅ Delivery of the repaired or replacement product

Please contact us before paying for return postage so that we can provide or agree an appropriate return method.

We cannot guarantee reimbursement of unnecessarily expensive postage or courier services arranged without agreement where a suitable lower-cost return method was available.

10. Replacement Products

Where we replace an item under this guarantee, we will aim to provide the same product.

If that product is no longer available, we may offer an equivalent product of similar type, quality and value.

Where the original product was personalised, we will reproduce the agreed personalisation where reasonably possible.

If an equivalent replacement cannot reasonably be supplied, we will discuss an appropriate alternative with you.

11. Your Statutory Rights

This 2-year guarantee provides **additional contractual protection**.

It does not replace or reduce your statutory rights.

Under the Consumer Rights Act 2015, goods supplied to consumers must, among other things, be:

✅ Of satisfactory quality
✅ Fit for purpose
✅ As described
✅ Consistent with any agreed specification

Depending on the circumstances, statutory remedies for goods that fail to meet these requirements can include:

✅ A refund
✅ Repair
✅ Replacement
✅ Price reduction
✅ Final right to reject

These legal rights apply independently of this guarantee.

This means that the expiry of our 2-year guarantee does **not necessarily mean that all of your statutory rights have expired**.

The period during which a legal claim may potentially be brought and whether a remedy is available depend on the circumstances, including the nature of the product, its expected durability, when the fault became apparent and the applicable law.

Our Refund & Returns Policy provides further information about faulty goods and statutory remedies.

12. Personalised Jewellery

The fact that an item is personalised does not remove your rights where it is faulty or does not meet the agreed specification.

The exclusion from change-of-mind cancellation that normally applies to clearly personalised goods is separate from your rights concerning faulty goods.

Personalised stainless-steel jewellery covered by this guarantee receives the same 2-year quality guarantee as other eligible jewellery.

13. Customer-Caused Errors

This guarantee does not cover an error that we have reproduced exactly from information or a proof that you supplied and approved.

For example, if you approve a proof containing an incorrectly spelled name and we engrave that approved spelling correctly, the spelling error is not a manufacturing defect.

This does not affect the guarantee in relation to an unrelated manufacturing or material defect.

14. A Written Copy of This Guarantee

You may request a copy of this guarantee at any time.

Please email:

**thek9creative@outlook.com**

We will provide a copy in writing or another accessible durable format within a reasonable time.

15. Other Policies

This guarantee should be read alongside our:

✅ Terms & Conditions
✅ Refund & Returns Policy
✅ Shipping & Delivery Policy
✅ Privacy Policy

Where you have statutory rights that provide a different or greater remedy than this voluntary guarantee, your statutory rights remain available to you.

16. Contact Us

For guarantee claims or questions, please contact: