Terms & Conditions

Please read these terms carefully before using our website or placing an order. By accessing our site, submitting an order, or purchasing any goods from us, you agree to be bound by these Terms and Conditions, together with our Refund & Returns Policy, Shipping Policy, Privacy Policy, and Accessibility Statement.

These terms apply to The K9 Creative, operated by Fiona Spademan and Ellen Melluish.

• Registered with Companies House as: The K9 Creative

• Contact: thek9creative@outlook.com

• Message: Via our website contact form or our Facebook page The K9 Creative

• “We / Us / Our” means The K9 Creative

• “You / Your” means the customer or person placing an order

• “Goods” means all engraved, sublimated, and personalised products supplied by us

• “Order” means your request to purchase goods from us

• “Proof” means the digital design preview we send for your approval before production

• All orders are accepted at our discretion. We reserve the right to refuse or cancel any order for any reason.

• When placing an order, you confirm that all details you provide (including spelling, dates, measurements, contact and delivery information) are complete, accurate, and correct.

• We will provide a digital proof of your design for your approval. Production will not begin until you have confirmed your approval in writing (email or message).

• Once you have approved your proof, no further changes can be made without our agreement, and additional fees may apply.

• Orders are classed as confirmed once full payment has been received and proof approval is given.

• All our goods are made to order and fully personalised to your requirements.

• We use precision laser engraving and professional sublimation printing. While we aim for perfect results, natural variations in materials (such as slate veining, wood grain, or metal finish) may occur — these are not considered defects.

• We cannot be held responsible for errors in text, design, or details that you provide and approve, or for low‑quality images/logos supplied by you.

• We reserve the right to decline designs that are offensive, illegal, infringe third‑party copyright/trademark rights, or contain discriminatory content. By submitting a design, you confirm you have the right to use all elements included.

• All prices shown on our website are in GBP (£) and include VAT (where applicable) unless otherwise stated.

• Delivery charges are calculated separately and added at checkout.

• Payment is required in full before production begins. We accept all payment methods applicable via Wix.

• We take all reasonable care to ensure prices are correct. If an error is found, we will notify you and give you the option to reconfirm the order at the correct price or cancel it.

• Standard production time is 3–7 working days from proof approval and payment confirmation.

• Estimated delivery times are provided in our Shipping Policy; these are estimates only and not guaranteed deadlines.

• We are not liable for delays caused by events outside our control, including courier delays, postal strikes, severe weather, or supply chain issues.

• Risk and ownership of the goods pass to you at the point of delivery to your specified address.

• Under the Consumer Contracts Regulations 2013, personalised and made‑to‑order items are not eligible for cancellation or return simply because you change your mind.

• You may only be entitled to a refund, replacement, or correction if goods arrive faulty, damaged, or do not match the confirmed design — full details are set out in our Refund & Returns Policy.

• If you cancel before production begins, we will refund any payments made; once production has started, no refunds are available.

• All designs, artwork, logos, and content created by The K9 Creative remain our intellectual property. You may not reproduce, copy, or resell them without our written permission.

• You retain rights to any original artwork or designs you provide to us; we use these solely to produce your order.

• To the fullest extent permitted by UK law, we exclude all liability for indirect or consequential loss, including loss of profit, business interruption, or missed events.

• Our total liability for any claim will not exceed the purchase price of the goods in question.

• Nothing in these terms limits your statutory rights under UK consumer protection laws.

• Any personal information you provide is processed in line with the UK GDPR and Data Protection Act 2018. Full details are in our Privacy Policy.

• We may update these Terms and Conditions from time to time; the latest version will always be posted on this page.

• These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

• If you have any questions about these Terms and Conditions, please contact us:

• The K9 Creative

• 📧 Email: thek9creative@outlook.com

• 💬 Facebook: The K9 Creative

• 📩 Via our website contact form