Terms & Conditions

Please read these Terms & Conditions carefully before placing an order with The K9 Creative.

These Terms & Conditions apply to purchases made through our website and, where they are brought to your attention and accepted, orders placed directly with us.

They should be read alongside our:

✅ Refund & Returns Policy
✅ Shipping & Delivery Policy
✅ Privacy Policy
✅ Cookie information
✅ Any product-specific information shown before purchase

Nothing in these Terms & Conditions excludes or limits your statutory consumer rights.
 

The K9 Creative is a business partnership operating in the United Kingdom under the trading name The K9 Creative.

​

Partners:

Ellen Natalie Melluish
Fiona Susan Spademan

Business address:

49 Westfield Crescent
Sheffield
S20 5AQ
United Kingdom

Email: thek9creative@outlook.com

Website contact form: Available through our website
Facebook: The K9 Creative

​

For the purposes of these Terms & Conditions, “The K9 Creative”, “we”, “us” and “our” mean Ellen Natalie Melluish and Fiona Susan Spademan trading in partnership as The K9 Creative.
 

These Terms & Conditions are primarily written for customers buying as consumers.

​

A consumer is an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.

​

If you purchase primarily for business or commercial purposes, some consumer rights referred to in these terms may not apply.

​

Large commercial, wholesale or trade orders may be subject to separate written terms agreed before the order is accepted.

In these terms:

"Customer", "you" and "your" means the person placing the order.

"Goods" means products supplied by The K9 Creative, including personalised, custom-made and ready-made products.

"Personalised Goods" means goods made to your specifications or clearly personalised for you.

"Ready-made Goods" means products that are not made to your individual specification or clearly personalised.

"Order" means your offer to purchase goods from us.

"Proof" means a digital design preview supplied for your approval before production where applicable.

"Contract" means the legally binding agreement between you and us for the supply of the goods.
 

We take reasonable care to ensure that product descriptions, images, dimensions, materials and other information shown on our website are accurate.

Please read the relevant product description carefully before ordering.

Images are provided to help illustrate our products. Colours and appearance may vary slightly because of:

✅ Different screens and display settings
✅ Lighting
✅ Manufacturing processes
✅ Natural material variations
✅ The nature of handmade and personalised products

​

Natural materials such as wood, slate, leather and similar products may contain variations in grain, colouring, texture, veining or finish.

​

Reasonable inherent variations of this kind do not by themselves mean that a product is faulty, provided the product remains as described, of satisfactory quality and fit for its intended purpose.

​

Measurements stated on our website are approximate unless expressly described as exact.

​

Nothing in this section affects your statutory rights.

When you submit an order, you are making an offer to purchase the goods shown in that order.

​

Receiving an automated order acknowledgement or payment authorisation does not necessarily mean that we have accepted the order.

​

A contract is formed when we expressly accept your order, normally by sending an order confirmation or otherwise confirming acceptance to you.

​

For personalised orders, proof approval may still be required before production begins.

​

When placing an order, you are responsible for checking that the information you provide is complete and accurate, including:

✅ Your name
✅ Email address
✅ Delivery address
✅ Product choice
✅ Size or measurements
✅ Personalisation
✅ Names
✅ Dates
✅ Wording
✅ Photographs
✅ Artwork
✅ Other design requirements

​

We provide reasonable opportunities during the ordering process to identify and correct errors.
 

Before we accept an order, we may decline it for a legitimate reason, including where:

✅ A product or material is unavailable
✅ We cannot deliver to the requested location
✅ Payment cannot be authorised
✅ We reasonably suspect fraud or misuse
✅ The requested design is unlawful
✅ The requested design infringes or appears likely to infringe third-party rights
✅ The content is threatening, discriminatory or otherwise inappropriate for us to reproduce
✅ There is an obvious pricing or website error
✅ We do not have the production capacity to complete the order within an agreed essential timeframe
✅ We reasonably cannot manufacture the requested product safely or to an acceptable standard

​

If payment has already been taken for an order that we do not accept, we will refund the amount paid.

​

Once we have accepted an order and a contract has been formed, we will not cancel it simply because we have changed our mind.

​

If we subsequently become unable to supply the goods, we will contact you promptly and provide any refund or other remedy required by law.
 

Many of our products are personalised or custom-made.

Personalisation may include:

✅ Names
✅ Wording
✅ Dates
✅ Photographs
✅ Logos
✅ Artwork
✅ Colours
✅ Measurements
✅ Layouts
✅ Other customer-selected details

​

It is your responsibility to provide accurate personalisation information and to review any proof we provide carefully.
 

Where a proof is provided, production will not normally begin until you have approved it.

Approval may be provided in writing by email, website message, social media message or another agreed written method.

​

Before approving a proof, please check:

✅ Spelling
✅ Names
✅ Dates
✅ Measurements
✅ Wording
✅ Layout
✅ Images
✅ Photographs
✅ Colours where applicable
✅ Other personalised details

​

Once you approve a proof, we will normally manufacture the product in accordance with that approval.

​

Changes requested after approval may:

✅ Delay production
✅ Require a new proof
✅ Incur an additional reasonable charge where extra work has already been carried out

​

We will tell you about any additional charge before carrying out chargeable additional work.
 

Where we accurately reproduce information that you supplied and approved, we are not responsible for an error that was contained in that information.

​

For example, if an approved proof contains a spelling mistake supplied by you and we reproduce the approved proof correctly, that spelling error does not make the product faulty.

​

This does not affect your rights where:

✅ We fail to follow the approved proof
✅ We introduce an additional error
✅ The product is defective
✅ The goods are otherwise not of satisfactory quality
✅ An unrelated fault exists

The quality of a finished personalised product can depend on the quality of the image, photograph, logo or artwork supplied to us.

​

Low-resolution, blurred, compressed or otherwise poor-quality source material may limit the quality that can reasonably be achieved.

​

Where practicable, we may tell you if we identify an obvious quality issue before production.

​

You remain responsible for deciding whether to proceed with the supplied material after any such warning.

​

Nothing in this section excludes responsibility where the finished product fails to meet the standard reasonably expected from the source material and specification agreed with us.
 

You retain any intellectual property rights that you own in photographs, artwork, logos and other material that you provide to us.

​

By supplying material to us, you confirm that:

✅ You own it; or
✅ You have the necessary permission or other legal right to use it and allow us to reproduce it for your order.

​

You grant us a limited, non-exclusive licence to copy, adapt where necessary for production, and reproduce that material solely as reasonably required to:

✅ Prepare proofs
✅ Manufacture your order
✅ Communicate with you about the order
✅ Maintain appropriate business records
✅ Deal with complaints, disputes or legal obligations

​

Our handling of personal information contained in customer-supplied material is also governed by our Privacy Policy.

​

We may refuse to reproduce material that we reasonably believe is unlawful or infringes third-party intellectual property rights.
 

The K9 Creative retains ownership of copyright and other intellectual property rights in:

✅ Our website
✅ Branding
✅ Logos
✅ Product photographs
✅ Original templates
✅ Graphics
✅ Artwork
✅ Design elements
✅ Other original content created by us

unless we expressly agree otherwise in writing.

​

Purchasing a physical product does not automatically transfer copyright in artwork or designs created by us.

You may use and enjoy the physical product you purchase in the ordinary way.

​

Nothing in this section prevents the lawful resale of a physical product that you own.

​

If you require ownership or commercial usage rights to bespoke artwork created by us, these must be expressly agreed with us.

Prices are shown in pounds sterling (£).

​

The total price payable, including any taxes that we are legally required to charge, will be shown before you complete your order.

​

Delivery charges and any other mandatory charges will be displayed before you complete your order.

We take reasonable care to ensure prices are accurate.

​

If we discover an obvious pricing error before accepting your order, we may:

✅ Tell you the correct price and ask whether you wish to place the order at that price; or
✅ Decline the order.

​

We will refund any payment already taken for an order we decline.

​

Once a contract has been formed, we will not unilaterally increase the agreed price unless this is expressly agreed with you or permitted by law.
 

Payment is normally required in full before production or dispatch unless we have expressly agreed another arrangement.

​

Available payment methods are displayed during checkout or otherwise communicated before payment.

Payments made through our website are processed using the payment services available through our e-commerce platform and payment providers.

​

We do not normally receive or retain your complete debit or credit card details.

Our standard production time for personalised products is normally:

3–7 working days

unless a different production time is stated or agreed.

​

Where a proof is required, the production period normally begins after:

✅ Payment has been confirmed; and
✅ The required proof has been approved.

​

Production time is separate from delivery time.

​

Please see our Shipping & Delivery Policy for further information.
 

Available delivery services, costs and estimated times are shown during the ordering process or explained in our Shipping & Delivery Policy.

​

Where we arrange the carrier, The K9 Creative remains responsible for the goods while they are in transit.

Risk normally passes to you when you, or another person you have nominated to receive the goods, takes physical possession of them.

​

This may differ where you independently arrange a carrier that we did not offer.

​

Ownership of the goods passes to you once we have received full payment, subject to applicable law.
 

Normal delivery estimates are estimates rather than guaranteed deadlines unless we expressly agree otherwise.

If you need an order for an important date such as:

✅ A wedding
✅ Dog show
✅ Birthday
✅ Christmas
✅ Competition
✅ Other event

please tell us before placing the order.

​

A date will only be treated as a guaranteed or expressly agreed essential delivery deadline where we have confirmed this with you.

​

Your statutory rights regarding late delivery remain unaffected.

​

Please see our Shipping & Delivery Policy for full details.

18. Events Outside Our Reasonable Control

Occasionally, events outside our reasonable control may affect production or delivery, for example:

✅ Severe weather
✅ Widespread transport disruption
✅ Postal or industrial disruption
✅ Significant power or communications failures
✅ Major supply interruptions
✅ National emergencies

​

If this happens, we will take reasonable steps to minimise the effect and will contact you where the disruption materially affects your order.

​

We do not use this clause to remove responsibility that consumer law places on us.

​

Any statutory rights you have as a result of delay, non-delivery or failure to perform remain unaffected.

Goods that are made to your specifications or clearly personalised are generally excluded from the normal statutory 14-day change-of-mind cancellation right.

​

However, as part of our own customer-service policy, we will normally allow you to cancel a personalised order and receive a refund where you contact us before production has started.

​

Once production has started, we will not normally accept a cancellation simply because you have changed your mind.

​

This does not affect your statutory rights if personalised goods are:

✅ Faulty
✅ Not of satisfactory quality
✅ Not fit for purpose
✅ Not as described
✅ Not made in accordance with the agreed specification

​

Full details are contained in our Refund & Returns Policy.
 

Ready-made and other qualifying non-personalised products purchased online are normally covered by statutory distance-selling cancellation rights.

​

You will normally have 14 days after receiving the goods to tell us that you wish to cancel.

​

You will then normally have a further 14 days to return the goods.

​

Further information about:

✅ How to cancel
✅ Return postage
✅ Refunds
✅ Standard delivery charges
✅ Handling of returned products

is set out in our Refund & Returns Policy.

​

Nothing in these terms reduces your statutory cancellation rights.

All goods we supply must meet applicable UK consumer-law standards.

They must be:

✅ Of satisfactory quality
✅ Fit for their intended purpose
✅ As described
✅ Consistent with any agreed specification

​

If goods are faulty, damaged, incorrect or otherwise fail to conform to the contract, you may have statutory rights including, depending on the circumstances:

✅ Rejection and refund
✅ Repair
✅ Replacement
✅ Price reduction
✅ Final right to reject

​

These rights apply to personalised goods as well as ready-made goods.

​

Please see our Refund & Returns Policy for further details.

Any guarantee or goodwill promise offered by The K9 Creative is in addition to your statutory rights.

A guarantee does not replace, reduce or restrict rights provided by consumer law.

Where a separate Guarantee Policy applies to a product, its additional terms will be made available to you.
 

We are responsible for losses that you suffer where those losses are a reasonably foreseeable result of:

✅ Our breach of these terms; or
✅ Our failure to use reasonable care and skill.

​

A loss is foreseeable where it was obvious that it might happen or where, when the contract was made, both you and we knew that it might happen.

​

We do not exclude or limit liability where it would be unlawful to do so.

​

In particular, nothing in these terms excludes or limits liability for:

✅ Death or personal injury caused by negligence
✅ Fraud or fraudulent misrepresentation
✅ Your rights concerning faulty or misdescribed goods
✅ Any other liability that cannot lawfully be excluded or restricted

​

If you are purchasing as a consumer, we are not responsible for losses that relate solely to a trade, business, craft or profession.

​

Nothing in this section affects your statutory rights.
 

If you purchase goods wholly or mainly for business purposes, you are not treated as a consumer for the purposes of consumer-protection legislation.

​

For substantial commercial, wholesale or trade orders, separate written terms may apply.

​

Where separate terms are agreed with a business customer, those terms will take precedence to the extent stated in them.
 

We process personal information in accordance with applicable UK data protection law.

Our Privacy Policy explains:

✅ What personal information we collect
✅ Why we use it
✅ Our lawful bases
✅ Who we share it with
✅ How long we retain it
✅ Your data protection rights

​

Please read our Privacy Policy for further information.
 

We aim to keep our website available and accurate, but we do not guarantee uninterrupted access.

We may temporarily suspend access for:

✅ Maintenance
✅ Security
✅ Updates
✅ Technical problems
✅ Circumstances outside our reasonable control

This does not affect contracts that have already been formed or any rights you have relating to an existing order.
 

We may update these Terms & Conditions from time to time.

​

The version displayed on our website when your contract is formed will normally apply to that order.

Changes made later will normally apply only to future orders.

​

We will not retrospectively change an existing contract in a way that removes or reduces your statutory rights.

The latest version will show its revision date at the top of this page.
 

If a court or other competent authority decides that part of these terms is unlawful or unenforceable, the remaining terms will continue to apply so far as legally possible.

If we do not immediately enforce a right under these terms, this does not normally mean that we have given up that right.

​

Similarly, allowing an exception or gesture of goodwill on one occasion does not automatically require us to provide the same exception on another occasion.

​

Nothing in this section permits us to delay or avoid complying with a mandatory legal obligation.
 

If you are unhappy with an order or our service, please contact us so that we can investigate.

Email: thek9creative@outlook.com

​

Please provide your order number and enough information for us to understand the issue.

We will make reasonable efforts to resolve complaints fairly and promptly.

​

If a consumer dispute cannot be resolved directly, we will provide any information about alternative dispute resolution that we are legally required to provide.

​

Data protection complaints are handled separately in accordance with our Privacy Policy.

These Terms & Conditions and contracts between you and Ellen Natalie Melluish and Fiona Susan Spademan trading in partnership as The K9 Creative are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you.

​

Nothing in these terms deprives you of mandatory legal protections available to you because of where you live.

​

Any dispute may be brought before a court that has jurisdiction under applicable law.

​

We do not require consumers to give up any right they may have to bring proceedings in another part of the United Kingdom where the law permits them to do so.
 

Nothing in these Terms & Conditions is intended to exclude, restrict or replace your statutory rights.

​

Consumer rights may arise under legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

​

If there is a conflict between these terms and a mandatory consumer-law right, the statutory right takes precedence.

If you have any questions about these Terms & Conditions or an existing order, please contact:

The K9 Creative

Partners:
Ellen Natalie Melluish
Fiona Susan Spademan

Business address:
49 Westfield Crescent
Sheffield
S20 5AQ
United Kingdom

​

Email: thek9creative@outlook.com | Facebook: The K9 Creative | Website contact form: Available through our website