Privacy Policy

We are The K9 Creative, registered with Companies House. This policy explains how we collect, use, store and protect your personal information when you use our website, place an order, or contact us. We take your privacy seriously and will only use your data in line with applicable UK data protection laws.

Our contact details:

• Email: thek9creative@outlook.com

• Facebook: The K9 Creative

• Message: Via our website contact form

We only collect information that is necessary to provide our services:

• Personal details: Name, email address, phone number

• Order details: Delivery address, payment reference numbers, design requirements, and any personal details included in your custom artwork or text

• Website data: Cookies, device information, and browsing activity (via our Wix platform)

• Communications: Messages you send us via email, contact form, or social media

We use your data only for these purposes:

✅ To process and manage your order, including sending design proofs and updates

✅ To arrange delivery and confirm dispatch

✅ To respond to your questions or requests

✅ To comply with legal and tax obligations

✅ To send occasional updates or offers — only if you have opted in

✅ To improve our website and services

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We will never send you unsolicited marketing emails, and you can unsubscribe at any time.

We only pass information to trusted third parties where required:

• Wix: Our website and e‑commerce platform provider (securely processes orders and payments)

• Payment providers: All Wix‑supported payment methods — we never store full card details

• Couriers & delivery partners: Only the name and address needed to send your order

• Law enforcement or regulators: Only if legally required to do so

We will never sell, rent, or lease your personal data to third parties for marketing purposes.

All data is stored securely using encryption and password protection. We limit access to personal information only to people who need it to process your order. We keep your data for as long as needed to fulfil your order and meet legal record‑keeping requirements — then we delete it securely.

Under UK data protection law, you have the right to:

• Request a copy of all personal data we hold about you

• Ask us to correct inaccurate or incomplete information

• Request erasure of your data where there is no legal reason to keep it

• Withdraw any consent you previously gave (e.g. for marketing emails)

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

To exercise these rights, contact us at: thek9creative@outlook.com

Our website uses essential cookies to ensure the site works correctly, plus optional analytics cookies. You can manage or disable cookies via your browser settings at any time.

We may update this Privacy Policy occasionally. The latest version will always be published on this page with a new effective date.

If you have any questions about how we use your data, please get in touch:

The K9 Creative

📧 thek9creative@outlook.com

💬 Facebook: The K9 Creative

📩 Via our website contact form